Picture fine, touch not working: what that usually means

1. Take off the screen protector and case, then restart.
2. Clean the screen and dry your hands — water and grease cause phantom taps.
3. Unplug the charger. A poor-quality charger can make touch jumpy.
4. Boot into safe mode. If touch works there, an app is the cause, not the screen.

• A dead strip or corner that never responds — usually the screen.
• Ghost touches after a drop or a hairline crack — usually the screen.
• Touch that stopped after a previous repair — sometimes just a loose connector.
• Touch fails only when the phone is warm or charging — can be the board or charger, not the screen.

Because touch and display come as one part on most Android phones, the repair is a screen replacement — choose a grade as you would for a cracked screen. Every new screen is tested edge to edge with you before you pay, and touch function is covered by the screen warranty.